Pre-delivery and delivery operations, product preservation and delivery documentation, delivery performance monitoring to ensure on quality / on time delivery. This may include management of activities performed at the customers’ production sites before delivery of the final product to the end customer or operator.
IAQG standards AS/EN/JISQ/SJAC 9100, 9110 and 9120 require every organization to continuously improve their performances and determine actions to ensure these performances are in line with targets defined by internal and external stakeholders.
IAQG Product and Supply Chain Improvement Strategy Stream has identified a list of most commonly used Key Performance Indicators (KPIs) covering the main domains of the supply chain (‘Customer metrics’, ‘Engineering and Product Development’, ‘Program Management’, ‘Manufacturing and Production’, ‘Supplier Management’, and ‘In Service – feedback from operations’).
Use of these KPIs should support harmonization and reduction of customization of these KPIs between the entity establishing them and its different internal and external customers.
Each KPI is listed on a single page and provides the following information: KPI Name; KPI Abbreviation; KPI Description; KPI Formula; KPI Unit of measure; and Detailed explanations.
In support of IAQG Standard 9163 the template for the Certificate of Conformity (CofC) is provided here.